We create memorable moments across the entire customer journey. Go above and beyond!

Meeting customer expectations is a must but exceeding them and putting in the extra effort to create “WOW” moments helps set your business apart from the competition.

What Makes Us Who We Are

iCall is a technology-enabled contact center and Business Process Outsourcing (BPO) superior service provider to clients in Egypt, the GCC, North America, and Europe. We grow our clients’ businesses using multiple channel communications to connect people and brands in a way that inspires and requires action. We believe that “the sum of the parts is greater than the whole.” Meaningful, memorable, unusual, and unexpected experiences influence the way customers perceive brands in general and feel about yours. With our 360-degree view of the customer journey, you can improve processes, products, sales, and ROI across your entire organization and positively impact the bottom line.

Our Services

Customer Experience Management

Customer Experience Management Fulfilling customer expectations Are you providing your customers with the best possible service? Today’s customer expects to get the easy answers themselves – over the web or on their smartphone. When they do need assistance,

Human Resources Outsourcing

Human Resources Outsourcing Save on Cost without Headaches Explore Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing

Contact Center Hosting

Contact Center Hosting Look No Further One of the main challenges to set up a call center is to search for new sites and finding a property in a plentiful labor market within convenient timeframes and reasonable prices. Companies often have to forego lengthy demographics

Delivering Exceptional Customer Experience


Service Delivery Sites


Customer Experience Professionals


Daily Interactions

Industries We Proudly Serve

Deliver a Seamless Customer Experience

In today’s economy and fast-moving industries, businesses interact with staggering numbers of customers, partners, and employees. iCall empowers you to manage these interactions, smartly and efficiently adding great value leads to grow your business.


We partner with our clients to deliver success