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Retail &
e-Commerce
Adding a new CX Strategy to Your Shopping Cart

Industry Overview

The retail industry has seen many changes over the past few years. Along with ensuring visits in on-ground physical stores in a competitive market, the challenge now extends to building online customer loyalty as well. With advancements in technology and associated consumer behavior of shoppers, retailers and e-Commerce companies need all available time to focus on mission-critical tasks.

Our Solutions

We provide call center services for Retail companies across the spectrum: flagship stores, e-Commerce retailers, catalog and mail order companies, loyalty program companies, grocery store chains, hypermarkets, luxury retailers, multi-brand outlets, general merchandise stores, specialty stores, department stores, warehouse retailers, discount retailers, and others.

Our Services

Customer Acquisition

Our omnichannel interactions support the entire customer lifecycle, from lead generation to lead support.

Customer Care

We address all the needs of your customers and enhance your brand value.

Cross-Selling and Up-Selling

Our multi-channel approach ensures that no opportunity is left unattended.

Order Management

We provide end-to-end services to enable you to efficiently process orders and boost sales and revenue.

Loyalty Program Management

Retain your existing customers, strengthen the relationship with them, and increase your future sales.

Why Outsource

Whether your business is a brick-and-mortar establishment or an ambitious e-Commerce player, one success factor is common – exemplary customer service. As retailers and e-Commerce companies seek to create an omnichannel experience for shoppers using the latest technology and best practices, a strategy that mixes traditional and new customer service channels to create a seamless, personalized and high-quality experience for customers must be employed as well.

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