Efficient logistics services assure goods are delivered in a timely manner and customers remain happy. As an industry, logistics faces many challenges. The constant battle for cheaper prices and quicker delivery times has placed immense pressure on organizations within the sector and forced them to identify new means for creating process efficiencies and price advantages
iCall is an expert Outsourcing partner and ensures that your customers are able to connect with your business for their requirements at all times. Our 24/7/365 multi-channel contact center is equipped with well-trained professionals and the latest call center technology, with facilities for IVR, Automatic Call Distributor, Dialer, and more. We engage in seamless interactions with your customers through inbound and outbound voice support, web / live chat, email management, mobile SMS / text, and IVR (self-service).
Customer service inquiries, after-sales, and feedback management.
Handling your customer booking and reservations as well as the cancellations and reversals.
We track your customer order & continuously feedback your customer.
Call back and follow up with your customers to make sure they got the best in class service.
Conducting customer service surveys to measure their satisfaction level regarding any area of your service.
As the logistics and shipping industry evolves in keeping with changing market dynamics, new customer expectations have come into place. First is the flexibility to change the order within a certain time period to suit the new customer requirement. Second is visibility and transparency throughout the order placement and delivery process, in real-time.
While technology can enable these functions on digital channels, many customers would also prefer timely updates and responsive customer service from their logistics providers, as well as to get assistance from them for their inquiries and problem resolution.