Industry Overview

In order to retain a competitive edge in the dynamic telecommunications industry, organizations need to focus on catering to growing demand for connectivity, tackling security issues, and innovating new offerings for the latest devices and technology paradigms. In an age when data services are an essential part of the offering, telecom operators are also finding relevancy in providing robust technical support services for connected and Internet-enabled devices.

Our Solutions

We are among the leading customer service outsourcing companies and provide call center services for companies engaged in providing services related to wireless, telecommunications, broadband Internet, cable, satellite TV and phones, Wi-Fi,3G and 4g (LTE), traditional telephone local and long-distance services, and DSL. Enterprises that will benefit from our services include fixed-line operators, mobile network operators / wireless service providers, internet service providers (ISPs), satellite operators, broadcasters, cable companies, and others.

Our Services

Technical Support

End-to-end back- and front-office services for traditional and emerging services issues.

Customer Acquisition

Our omnichannel interactions support the entire customer lifecycle, from lead generation to lead support.

Customer Care

Provide the necessary support for booking, registration, ticketing, and more.

Cross-Selling and Up-Selling

Our multi-channel approach ensures that no opportunity is left unattended.

Loyalty Program Management

Retain your existing customers, strengthen the relationship with them, and increase your future sales.

Why Outsource

By outsourcing to the right call center partner, telecom companies can improve customer experiences in a cost-optimized manner through customized call center services to clients situated across the globe, facilitating the implementation of their Customer Relationship Management (CRM) strategies. Outsourcing enables telecom companies to ensure that certain key processes are delivering efficiencies and allows them to concentrate on building their core capability.