Getting More From Every Customer Interaction

3 Key Factors for Successful Quality Assurance

Whether it’s online or at the mall, there are numerous opportunities for your brand to create positive experiences for your customers. What you do not need is to have this goodwill be detracted by poor customer service or sales calls.

We design our call center programs for better customer experiences—ones that lead to higher sales and fewer returns. With our extensive experience dealing with customers, we’ve developed the real “best practices,” the ones that truly count for gaining customer satisfaction and loyalty. Our senior team of business managers can serve as your consultants, helping to create lead generation activities and customer service programs.

Reach more customers with a meaningful voice

We develop sales programs focused on building loyalty. Our agents are uniquely trained in using your brand’s voice, making more meaningful dialog out of routine calls such as product support, literature fulfillment, and dealer location and assistance.

Technical support, customer care is done right

Successfully problem-solving customers’ technical issues require a deliberate plan for de-escalating customer frustrations while triaging requests that meet level 2 and 3 support. Our agents are specialists in creating human connections. The more information we can get from your customers the better we can solve their problems.

​We are a partner that is wholly focused on your success. Our teams are immersed in every step of the process, including recruiting the right employee profiles, training extensively in the specifics of your customer needs, and managing the results to ensure quality and accountability.

Interested to know more about our Quality Assurance program, process and methods?
Please contact our team at info@iCall.com.eg